ctg333 Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Purpose

ctg333 is a safe and reliable online gaming platform for players in Bangladesh. We place the greatest importance on the privacy of our users. The purpose of this privacy policy is to fully inform you about how ctg333 collects, stores, uses, and protects your personal information.

Our platform uses SSL encryption technology to secure all data transmission and storage. We believe that transparency and trustworthiness are the foundation of a lasting relationship. ctg333 is committed to maintaining a secure and respectful relationship with its users.

2 Types of Information Collected

ctg333 may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card number or passport number.
• Contact Information: Email address and mobile number.
• Financial Information: Payment method details (bKash, Nagad, Rocket or bank account information), transaction history.
• Account Information: Username, password (encrypted), account preferences and settings.
• Gaming Activity Information: Betting history, win and loss records, game preferences, and VIP level progress.
• Technical Information: IP address, browser type, device information, operating system, and cookie data.
• Communication Records: Records of your conversations with our customer support team.

3 Methods of Information Collection

We collect information in the following ways:

• Directly Provided Information: Information you provide during registration, login, or when using our services.
• Automatically Collected Information: Through cookies and similar technologies when you browse our platform.
• From Third Parties: Necessary information through payment providers and identity verification services.

4 Purposes for Using Information

ctg333 uses the collected information for the following purposes:

• To complete account registration and identity verification.
• To process financial transactions including deposits and withdrawals.
• To provide customer support and respond to assistance requests.
• To manage applicable bonuses, cashback, and promotional offers.
• To manage the VIP program and track your status.
• To ensure platform security and prevent fraud.
• To enforce responsible gaming limits.
• To meet legal and regulatory obligations.
• To improve our services and enhance the user experience.

5 Information Storage and Security

ctg333 takes the most advanced technical and administrative measures to protect your information. The key elements of our security framework are:

• SSL/TLS Encryption: All data transfers are secured through industry-standard SSL encryption.
• Secure Servers: Your data is stored on safe and secure servers where unauthorized access is prohibited.
• Access Controls: Only authorized staff can access your information where necessary.
• Regular Audits: Our security systems are regularly tested and updated.
• Data Minimization: We collect and store only the information that is necessary.

Your information is retained for as long as your account is active or as required to meet legal obligations.

6 Sharing Information with Third Parties

ctg333 does not sell your personal information or transfer it to any third party for advertising purposes. However, information may be shared in the following limited circumstances:

• Payment Providers: With bKash, Nagad, Rocket, and banking service providers to complete financial transactions.
• Technology Partners: With game and technology providers on our platform, such as Pragmatic Play, Evolution Gaming, Spribe, and others — only the information necessary to deliver the service.
• Legal Obligations: In response to a court order or a lawful request from a law enforcement authority.
• Fraud Prevention: With relevant authorities to prevent fraud or illegal activity.

Before sharing information with any third party, we ensure that they comply with appropriate privacy and security standards.

7 Cookies and Tracking Technologies

ctg333 uses cookies and similar technologies to improve the functionality of our platform. The different types of cookies and their purposes are described below:

• Essential Cookies: Required to maintain the core functionality of the platform and keep login sessions active.
• Functionality Cookies: To remember your preferences and settings, such as language preference and account preferences.
• Analytical Cookies: To understand how users interact with our platform, which helps us improve our services.
• Security Cookies: For fraud detection and account protection.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

8 User Rights

As a registered user of ctg333, you have the following rights:

• Right to Access: You have the right to know what kind of information we hold about you.
• Right to Correction: The right to request correction of any inaccuracies in your information.
• Right to Deletion: In certain circumstances you may request that your personal information be deleted (where no legal obligation applies).
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive your personal information in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information for specific purposes.

To exercise any of these rights, please contact our customer support team. We will respond to your request promptly.

9 Protection of Minors

ctg333 is a responsible gaming platform. Our services are for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close the relevant account and delete the collected information. If you believe that a minor has registered improperly, please contact us.

10 Data Retention Period

ctg333 retains your personal information in accordance with the following policy:

• All information is retained while your account is active.
• Even after an account is closed, information required for legal, regulatory, and administrative reasons may be retained for a specified period.
• Financial transaction records are retained for the period required under applicable regulations.
• Information that is no longer needed is securely deleted or anonymized.

11 Policy Changes

ctg333 may update this privacy policy from time to time. For significant changes, we will:

• Publish a notice on our platform.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use our platform after the updated policy is published means you have accepted the new policy. We therefore recommend visiting this page regularly.